Sand Dunes

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Terms of Service

Effective Date: October 26, 2026

These Terms of Service (hereinafter referred to as “Terms”) are legally binding agreements between you (the user, visitor, or customer of our platform) and Sand Dunes Corporation, the operator of the e-commerce website accessible at www.sanddunesca.com. Our platform specializes in selling curated, compact, lightweight travel essentials including toiletry bags, luggage tags, collapsible water cups and a full range of road-tested travel gear designed by frequent travelers for every type of journey. By accessing, browsing, registering an account, placing an order, or using any function of our website, you confirm that you have fully read, understood, and agreed to be bound by all clauses outlined in these Terms. If you do not accept any part of these Terms, you must immediately stop all use of our website and related services.

1. Basic Service Description

Sand Dunes Corporation operates a licensed, legitimate e-commerce platform dedicated to providing high-quality, space-saving travel gear to customers across Canada, the contiguous United States, and most regions of the European Union. All products displayed on www.sanddunesca.com are handpicked by our team of experienced travelers, and every item has passed strict practical testing to ensure it can solve real on-the-road pain points for users, reduce extra load for trips, and make every travel experience smoother.

We provide a full set of supporting e-commerce services for all users, including but not limited to product browsing, account registration, online order submission, secure payment processing, logistics tracking, after-sales customer support, and exclusive membership benefit programs. All services we provide are strictly compliant with applicable e-commerce, consumer protection, data protection, and trade regulations of the regions where we operate. We reserve the right to modify, suspend, or terminate part or all of the platform services at any time for reasons including but not limited to system upgrade, security maintenance, policy adjustment, or force majeure events, and we will notify users via prominent notice on our website at least 7 working days in advance if the service suspension will affect the normal use of your submitted orders.

2. User Account Registration And Usage Rules

When you choose to register a user account on our platform, you must provide accurate, complete, up-to-date personal information, including your valid email address, full name, contact phone number, and common shipping address. You are fully responsible for maintaining the security of your account login credentials, including your account password, and all activities that occur under your account. You agree to immediately notify us via our official contact channels if you discover any unauthorized use of your account, or any other security breach related to your account information.

Sand Dunes Corporation will not be liable for any loss or damage caused by your failure to fulfill the account security maintenance obligation. We reserve the right to refuse service, delete or edit account information, cancel user qualifications, or reject subsequent orders if you provide false identity information, your account has abnormal transaction behaviors, or you violate any other clauses specified in these Terms. You must be at least 18 years old to create an account on our platform. If you are under 18 years old, you can only use our services under the supervision and authorization of a parent or legal guardian.

3. Product Information, Pricing, And Order Placement Rules

We have tried our best to display all product details on www.sanddunesca.com as accurately as possible, including product appearance, material, size, function parameters, and applicable scenarios. We adjust product descriptions, images, and related information on a regular basis, but we cannot guarantee that the product display on the website is 100% free of minor color difference or description deviation caused by different device display settings. All products sold on our platform are marked with clear prices in Euros, and the prices do not include applicable shipping fees, import duties, or value-added taxes that may be required by your local region, unless otherwise explicitly stated on the product page.

We reserve the right to adjust the product prices on the website at any time according to inventory status, raw material cost fluctuation, market operation adjustment, and promotional activity arrangements. The price that applies to your order is the exact price displayed on the product page at the moment you complete the order submission. Once your order is successfully submitted and payment is confirmed, we will not change the price of the corresponding products in your order unilaterally. After you submit an order, our system will send you an automated order confirmation email immediately, which does not represent the final acceptance of your order. Sand Dunes Corporation retains the right to verify order information, and reject or cancel the order under circumstances including but not limited to product inventory shortage, obvious pricing error on the website, abnormal transaction risk detected, or you fail to meet the order placement eligibility requirements. If we cancel your submitted paid order, we will notify you promptly and process a full refund back to your original payment method within 7 working days, and we will not cause any economic loss to you due to the order cancellation.

4. Payment Terms

All payments for orders placed on our website can be completed through the supported payment methods displayed on the checkout page, including major credit cards, debit cards, and trusted third-party certified digital payment services. By submitting a payment request, you confirm that you are the legal holder of the selected payment method, and you have sufficient authorization to complete the transaction. All payment processing procedures are completed through PCI-DSS certified third-party payment service providers. We do not store full sensitive payment card information on our own servers, to ensure the maximum security of your financial data.

You agree to pay all generated fees and taxes related to your order, including product price, applicable shipping fees, and any applicable local import duties, value-added taxes, and customs clearance fees that may be required by the regulations of your delivery destination region. All unpaid orders, orders with confirmed fraudulent payment behaviors, or orders with unauthorized chargeback requests without valid reasons will be recorded in our system, and we reserve the right to restrict or permanently ban the corresponding account from placing new orders, and reserve the right to pursue corresponding legal responsibilities to recover losses.

5. User Code Of Conduct

When you use our www.sanddunesca.com platform services, you agree that you will not engage in the following prohibited activities:

  • Violating applicable local, national, or international laws, regulations, or public order and good customs when using our platform
  • Infringing the legitimate rights and interests of Sand Dunes Corporation, our other users, or any third party, including intellectual property rights, privacy rights, and reputation rights
  • Uploading, spreading, or publishing malicious programs, viruses, harmful code, spam information, fraudulent content, or illegal and inappropriate information through any function of our website
  • Conducting unauthorized data crawling, automated access, or any behaviors that interfere with, damage, or overload the normal operation of our website system
  • Forging other people’s identity information, or falsely claiming to represent any other individual or organization when interacting with our platform
  • Misusing the customer support service resources, submitting a large number of false malicious complaints, or harassing, insulting, threatening our customer service staff
  • Reselling the products you purchased from our platform in an improper commercial way that violates our brand operation regulations, or using our products for illegal criminal activities
  • Arbitrarily applying for a large number of no-reason returns, abusing our return policy, and causing abnormal operation pressure to our warehouse and logistics system.

If we confirm that you have violated the above user code of conduct, we reserve the right to immediately terminate your access permission to our website, permanently ban your account, and reserve the right to pursue corresponding legal liabilities and claim compensation for all losses caused by your violation.

6. Intellectual Property Rights Statement

All intellectual property rights related to the www.sanddunesca.com website, including but not limited to website page design, layout, text content, product images, videos, brand logo of Sand Dunes Corporation, trademark, service mark, software code, system function, and all other original content on the platform, are the exclusive property of Sand Dunes Corporation. These intellectual properties are protected by applicable copyright law, trademark law, and other intellectual property related legal provisions.

Without our explicit written authorization in advance, you may not copy, modify, distribute, publicly reproduce, republish, or use any of the above intellectual property content for any commercial purpose. You may not frame, embed, or use any technical means to steal our website content for other commercial e-commerce platforms. You are only granted a limited, non-exclusive, non-transferable personal permission to access and use our website for your personal non-commercial shopping purpose. Any unauthorized infringement of our intellectual property rights will constitute a violation of these Terms, and we reserve the right to take legal measures to hold the infringer fully responsible.

7. Third-Party Services Links

Our website may contain links to third-party platforms, including but not limited to social media share buttons, authorized partner brand pages, links of third-party payment service providers, and logistics carrier tracking pages. These third-party linked websites are independently operated by the corresponding third-party entities, and Sand Dunes Corporation does not control the content, privacy protection policy, and service terms of these external platforms. We do not assume any responsibility for any loss or damage caused by your access to these third-party websites. We strongly recommend that you carefully read and understand the service terms and privacy policy of the corresponding third-party platform before you submit any personal information or conduct transaction operations on those external websites.

8. Disclaimer Of Warranties

Sand Dunes Corporation provides all platform services on a “as is” and “as available” basis. We do our best to maintain the stability, safety, and reliability of the website operation, but we do not make explicit or implicit warranties that:

  • Our website services will fully meet all your personal usage requirements
  • The platform services will be uninterrupted, 100% error-free, and completely free from virus or malicious program attacks at all times
  • All defects in the website system will be completely repaired in all scenarios
  • All information on the website is completely accurate, 100% free from any minor errors or omissions that do not affect normal transaction execution.

To the maximum extent permitted by applicable laws, Sand Dunes Corporation excludes all other warranties that are not clearly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement of rights.

9. Limitation Of Liability

Under no circumstances shall Sand Dunes Corporation, our directors, employees, partners, or service suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business reputation, business interruption losses, arising from your use of our website services or purchase of our products. The total maximum aggregate liability of Sand Dunes Corporation to you for any type of claim arising from the use of our services shall not exceed the total amount you actually paid to us for the specific corresponding order that triggers the claim.

This limitation of liability clause does not apply to situations that are prohibited by applicable consumer protection laws, including personal injury caused by our confirmed negligence, or fraudulent misconduct.

10. Policy Updates And Modifications

We reserve the right to revise, update, or modify these Terms at any time according to business development, legal requirement changes, or platform function adjustment. When we make material modifications to these Terms, we will post the updated version on the Terms of Service page of www.sanddunesca.com, adjust the effective date at the top of the document, and publish a prominent notification on the homepage of our website for at least 14 consecutive days. Your continued use of our website services after the effective date of the revised Terms will be regarded as your full acceptance of the modified new clauses. If you do not agree with the updated Terms, you have the right to stop using our platform services and cancel your registered account.

11. Governing Law And Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms, the use of our website, or the purchase of our products shall first be resolved through friendly negotiation between you and our team. If the dispute cannot be resolved through negotiation within 30 days, both parties agree to submit the dispute to the exclusive jurisdiction of the competent courts located in Toronto, Ontario, Canada.

12. Full Contact Information

If you have any questions, concerns, or inquiries about any clause of these Terms of Service, you can contact Sand Dunes Corporation through the following official channels at any time:

  • Company Name: Sand Dunes Corporation
  • Official Website: www.sanddunesca.com
  • Contact Email: [email protected]
  • Physical Contact Address: 10 Navy Wharf Court, Unit 4110, Toronto, Ontario, M5V 3V2, Canada
  • Contact Phone Number: +1 416 883 8983

Our working customer support team will respond to your inquiry within 24 business hours, and provide you with detailed explanations and assistance related to these Terms of Service.

All clauses of these Terms are severable. If any clause is ruled to be invalid, illegal, or unenforceable by a competent judicial authority, the remaining clauses of these Terms will remain in full force and effect, and will continue to be legally binding on both parties. The failure of Sand Dunes Corporation to exercise or enforce any right or clause stipulated in these Terms shall not constitute a waiver of that corresponding right or clause.