Refund and Returns Policy

Effective Date: October 26, 2026

This Refund and Returns Policy applies to all orders placed on the official e-commerce website of Sand Dunes Corporation, accessible at www.sanddunesca.com. We specialize in handpicked, portable travel essentials including toiletry bags, luggage tags, collapsible water cups and other road-tested travel gear designed for every journey. We prioritize complete customer satisfaction, and this policy is created to set clear, fair guidelines for all post-purchase processes, with explicit emphasis that ‌pure “refund only” requests without the return of the ordered product are not permitted under almost all circumstances‌. By completing a purchase on our platform, you fully agree to abide by all terms outlined in this policy.

1. Core Rule: No “Refund Only” Requests Accepted

We strictly do not support any application for a full or partial refund that does not involve the return of the corresponding physical product you ordered. Our policy is built on the principle that a refund can only be processed after we receive the returned item, verify its status, and confirm it meets all return eligibility requirements. We will not issue any pure monetary refund to you when you still retain possession of the product you purchased from us, no matter what the reason you put forward. This rule applies to all our travel gear products sold on www.sanddunesca.com, including but not limited to toiletry organizers, luggage identification tags, collapsible silicone water cups and all other trip essentials.

2. Return Eligibility Requirements

To submit a valid return request that can proceed to subsequent refund processing, your returned item must meet all of the following criteria:

• The return request must be submitted within 30 calendar days from the date you receive the ordered product. Any request made after this 30-day window will not be approved for return or refund.
• The product must be in unused, unwashed and undamaged original condition, with all original tags, packaging parts, accessories and user manuals intact. Products that show obvious signs of human damage, stains, misuse, or that have been used for a long period of time on trips, will not be eligible for return.
• Custom made, personalized engraved luggage tags or customized travel items that are produced exclusively according to your special requirements are not eligible for return, except for situations where the products have confirmed manufacturing defects.
• Clearance sale items marked as “final sale” on our product page cannot be returned for a refund, and this rule is not affected by the 30-day time limit.

3. Complete Return Processing Workflow

Follow the steps below to complete your qualified return application:

1. Contact our customer support team first via email at [email protected] or call us at +1 416 883 8983 to submit your return application. You need to provide your order number, the specific name of the product you want to return, and a brief description of the reason for your return. Our team will review your application and send you an official pre-paid return authorization label within 2 working days, along with clear instructions for packaging and shipping the returned item.
2. Properly pack the product you are returning to avoid damage during transit, paste the provided return authorization label on the outside of the package, and deliver the package to the designated logistics carrier as required. Please note that you are responsible for covering the shipping cost of the returned item unless the return is caused by our side’s shipping error or confirmed product quality defect.
3. Send us the tracking number of your return package after you ship it out, so that we can track the delivery status of your package in real time.
4. Once our warehouse team receives and inspects the returned item, we will send you a confirmation email. After we confirm that the item meets all return eligibility requirements, we will proceed with your corresponding refund arrangement.

4. Approved Refund Arrangements

After your returned item passes our inspection, the refund will be processed to your original payment method within 7 to 14 working days. Please note that the actual arrival time of the refund may be slightly extended depending on the processing efficiency of your card issuing bank or payment service provider. If your returned item is confirmed to be damaged due to personal misuse, or does not match the original product we shipped out, we reserve the right to reject your refund application and send the item back to your address.

5. Exceptions And Special Circumstances

The only rare exception where no physical product return is required is when you receive a completely wrong item that does not match your order, and the value of the wrong item is less than 10 Euros. Under this specific situation, our customer service team will evaluate the case individually, and may arrange a full refund for you without requiring you to send back the low-value wrong item, but this exception will never be applied to any normal order situation. For all other cases, you must return the product to our designated address at 10 Navy Wharf Court, Unit 4110, Toronto, Ontario, M5V 3V2, Canada before any refund can be initiated.

If you have any questions about our return and refund policy, feel free to reach out to our support team at any time during our working hours, and we will provide you with detailed assistance as soon as possible.