Sand Dunes

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Privacy Policy

Effective Date: October 26, 2026

Welcome to the privacy policy of Sand Dunes Corporation, the operator of the e-commerce website located at www.sanddunesca.com. We are fully committed to protecting the personal information, privacy rights and data security of every user who visits our platform, browses our products, creates an account, places an order or interacts with our e-commerce services in any form. This privacy policy is designed to clearly explain how we collect, use, store, share and protect your personal data, as well as the rights you hold in relation to your information. By accessing and using our website and related shopping services, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, we kindly ask you to discontinue the use of our platform immediately.

1. Information We Collect From You

We only collect information that is necessary to deliver a secure, smooth and customized e-commerce shopping experience to you. The categories of information we may gather include:

1.1 Information You Provide Actively

When you register an account on our website, place an order, sign up for our marketing newsletter, contact our customer support team, or participate in our surveys and promotional activities, you may voluntarily provide us with the following details:

  • Full name, billing and delivery address, postal code, and recipient contact information to ensure accurate delivery of your purchased products
  • Contact phone number and valid email address, which we use to send order confirmation, shipping updates, respond to your inquiries, and notify you of product restocks or exclusive promotions you may be interested in
  • Payment related information including credit card number, payment card expiration date, billing address and payment confirmation details. We do not store full sensitive payment card information on our own servers, all payment processing is completed through certified, PCI-DSS compliant third-party payment service providers to guarantee maximum financial security
  • Optional personal preferences including your favorite product categories, size requirements, style preferences, and feedback on our products and services, which help us optimize our inventory and provide more personalized shopping recommendations
  • Any other information you choose to submit when communicating with our customer service team via email, online chat or phone call.

1.2 Information We Collect Automatically

When you browse our website, our system will automatically collect certain technical information through cookies, web beacons and other tracking technologies to maintain the stable operation of the platform and improve your user experience:

  • Your device information including the type of browser you use, operating system, device model, unique device identifier, IP address and network connection type
  • Your access log information including the time you visit our website, the pages you view, the products you click on and add to your shopping cart, the duration of your visit, the pages you exit from, and the URLs that direct you to our platform
  • Location related information: we may collect your approximate geographic location (such as your city and province) based on your IP address, so that we can display region-specific product offerings, shipping policies and tax calculation results that are applicable to your area. You can disable the location access permission on your browser or device at any time if you do not wish to share this information.

2. How We Use Your Collected Information

All the personal information we collect is used for legitimate, clearly stated purposes, and we will never process your data in a way that is incompatible with the statements in this privacy policy. The main usage scenarios include:

  • To process, confirm, track and fulfill your purchase orders: we use your contact and address information to arrange product shipment, resolve delivery exceptions, and ensure you receive the ordered goods within the promised time frame. We also use payment information to complete transaction verification and prevent fraudulent payment activities.
  • To maintain and optimize the normal operation of our e-commerce website: we analyze automatic collected access data to troubleshoot technical faults, test new platform functions, optimize page loading speed, and adjust website display logic to make it more suitable for the browsing habits of different users.
  • To provide customized shopping experience for you: based on your browsing history, purchase records and preference information, we will recommend products that may meet your needs, display personalized promotional information, and adjust the display of related services to match your shopping habits.
  • To send necessary service notifications: we will use your email address and phone number to send you order status updates, return and exchange process notifications, account security verification messages, and announcements of website function adjustments or policy changes that may affect your rights.
  • To provide responsive customer support: when you submit a consultation, complaint or request for assistance, we will use your provided information to verify your identity, quickly locate your order history, and provide you with targeted and efficient problem solving services.
  • To conduct security protection and risk prevention: we process your device information, access logs and transaction data to identify fraudulent transactions, unauthorized account access, malicious attack behaviors and other potential security risks, so as to protect the safety of your personal property and account information, as well as the overall security of all users on our platform.
  • To comply with legal and regulatory requirements: we may process your personal information when we need to fulfill our legal obligations under applicable laws, such as retaining transaction records for tax declaration, and responding to valid legal requests from judicial or government authorities.

3. Information Sharing And Disclosure

We will never sell, rent or trade your personal information to any third party for their commercial marketing purposes without your explicit consent. We may only share your information in the following limited circumstances:

  • Sharing with trusted service providers who assist us in operating our e-commerce business: these partners include third-party logistics and shipping companies, payment processing institutions, cloud service providers, website technical maintenance vendors, email and SMS notification service providers, and data analysis service providers. All these service providers are only allowed to access your personal information that is necessary to perform their respective duties, and they are bound by strict data confidentiality agreements that require them to protect your information at a security level no lower than the standards specified in this privacy policy. They are prohibited from using your personal information for any independent purposes outside of providing services to us.
  • Sharing when required by law or to protect our legitimate rights and interests: we may disclose your personal information if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, legal procedures or mandatory government orders; or to protect the safety, property and legitimate rights of Sand Dunes Corporation, our users, the general public, or to defend against legal claims.
  • Sharing in the scenario of business transfer: in the event of a merger, acquisition, asset restructuring, financing, or sale of all or part of our business assets, your personal information may be transferred to the succeeding entity as part of the business assets. We will notify you via prominent notice on our website or by email before your personal information is transferred and becomes subject to a different privacy policy.

4. Data Retention And Security Protection

We will retain your personal information only for the period that is necessary to fulfill the purposes stated in this privacy policy, unless a longer retention period is required or permitted by applicable laws and regulations. For registered account users, we will retain your basic account information for as long as your account remains active. After you choose to permanently delete your account, we will delete or anonymize your personal information within a reasonable period of time, except for the information we are required to retain for tax, accounting, dispute resolution and legal compliance purposes.

Sand Dunes Corporation takes industry-leading technical, administrative and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction or misuse. We use end-to-end SSL encryption technology to transmit all sensitive data between your browser and our server, we regularly conduct security audits and system vulnerability detection, and we restrict access to your personal information to only a very limited number of authorized employees who need to process the information to perform their job duties. All our staff who have access to user personal data have signed strict confidentiality agreements, and any violation of data protection rules will result in disciplinary measures or legal liabilities. However, please note that no data transmission or storage method on the internet can be guaranteed to be 100% absolutely secure, and we will do our utmost to protect your information based on commercially reasonable standards.

5. Your Rights Over Your Personal Information

In accordance with applicable data protection laws, you have the following rights related to your personal information processed by us:

  • Access Right: you can submit a request to us to obtain a copy of all your personal information that we hold, including the records of your orders, browsing history and account information.
  • Correction Right: if you find that the personal information we hold about you is inaccurate or incomplete, you can contact us to request an update and correction of your information. You can also directly modify most of your personal profile information in the account settings page of our website.
  • Deletion Right: you can request us to delete your personal information in certain circumstances, including when the information is no longer necessary for the original purpose we collected it for, or when you withdraw your previous consent to our processing of your data.
  • Restriction of Processing Right: you have the right to request us to restrict the processing of your personal information under specific conditions, such as when you contest the accuracy of the data, or when you object to our processing activities.
  • Data Portability Right: you can request us to provide your personal information that you have submitted to us in a structured, commonly used and machine-readable format, or request us to transmit this data directly to another data controller where technically feasible.
  • Opt-out Right: you can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of all our marketing emails, or you can contact us to request to stop sending promotional messages to you. Please note that even if you opt out of marketing communications, we may still send you non-marketing service related notifications such as order confirmation and security alerts.

If you wish to exercise any of the above rights, you can contact us through the contact methods specified in Section 7 of this policy. We will respond to your request within 30 days after verifying your identity.

6. Cookies And Third-Party Links

Our website uses cookies and similar tracking technologies to distinguish you from other users of our platform, which helps us provide you with a better browsing experience, analyze website traffic, and support personalized e-commerce function implementation. The cookies we use include necessary functional cookies that are essential for the normal operation of the shopping cart and account login functions, as well as analytical cookies that help us understand how users use our website. You can manage or disable cookies through the settings of your browser, but please note that disabling cookies may cause some functions of our e-commerce website to not work properly.

Our website may contain links to third-party websites, such as social media share buttons, links to partner brand pages, or third-party product recommendation pages. Please be aware that these external websites have their own independent privacy policies, and we do not take any responsibility for the content, privacy protection measures or data processing practices of these third-party platforms. We recommend that you read the privacy policy of every website you visit before submitting any personal information on those platforms.

7. Contact Information

If you have any questions, comments, concerns or complaints about this privacy policy, our data processing practices, or if you need to exercise your data rights, you can contact Sand Dunes Corporation through the following methods:

  • Company Name: Sand Dunes Corporation
  • Website: www.sanddunesca.com
  • Contact Email: [email protected]
  • Contact Address: 10 Navy Wharf Court, Unit 4110, Toronto, Ontario, M5V 3V2, Canada
  • Contact Phone: +1 416 883 8983

We will respond to all your privacy related inquiries as soon as possible, and strive to resolve any issues you may have about your personal data protection in a timely and satisfactory manner.

8. Updates To This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our business operation practices, new platform functions, adjustments to legal compliance requirements, or other necessary modifications. When we make material changes to this policy, we will prominently post the updated version on the privacy policy page of our website, revise the “Effective Date” at the top of the policy, and may also notify you through email or a pop-up notification on our platform before the changes take effect. Your continued use of our e-commerce website services after the effective date of the revised privacy policy will be regarded as your recognition and acceptance of the updated terms of the policy. We encourage you to review this privacy policy periodically to stay informed of how we protect your personal information.