Shipping Policy

Effective Date: October 26, 2026

This Shipping Policy applies to all orders placed on the official e-commerce platform of Sand Dunes Corporation, accessible at www.sanddunesca.com. As a team built by frequent travelers for all travelers, we specialize in curating compact, lightweight, road-tested travel essentials including toiletry bags, luggage tags, collapsible water cups and other trip-focused gadgets designed to solve real on-the-road pain points. This policy clearly outlines our full shipping arrangements, delivery timelines, cost rules and related service standards, to help every customer get a transparent, predictable and smooth delivery experience for their ordered travel gear. By completing checkout and submitting an order on our website, you confirm that you have read, understood and agreed to all terms specified in this shipping policy.

1. Order Processing Procedures

Once we confirm your payment is successfully cleared, our warehouse team will start processing your order within 1 to 2 business days, excluding weekends and official Canadian public holidays. During the processing period, we will conduct a full quality check for every selected travel item you ordered, verify that your shipping name, address and contact information is complete and accurate, and pack all products with shock-resistant, eco-friendly packaging materials to avoid possible damage during long-distance transit.

You will receive an automated order confirmation email immediately after your payment goes through, and a separate shipping notification email with a valid tracking number once your package is dispatched from our local warehouse. For customers who need to modify their shipping address or adjust order details after placing the order, you can contact our customer support team via [email protected] or call +1 416 883 8983 before the order is marked as “shipped” to submit your modification request, and we will adjust the relevant information for you free of charge. We cannot make any changes to your order information after the package has been handed over to the logistics carrier.

2. Shipping Zones And Delivery Timelines

We currently support shipping services for destinations across Canada, the contiguous United States and most regions in the European Union, with different estimated delivery windows based on your location:

Domestic Canadian orders (delivery to all provinces and territories of Canada): Standard shipping takes 3 to 7 business days after the order is dispatched, and expedited shipping takes 1 to 3 business days.
Contiguous United States orders: Standard shipping takes 5 to 10 business days, and expedited shipping takes 2 to 5 business days.
European Union regional orders: Standard international shipping takes 7 to 14 business days, and tracked priority international shipping takes 4 to 7 business days.

Please note that the estimated delivery timelines are reference values under normal logistics conditions. Minor delays may occasionally occur due to force majeure factors such as extreme weather, local public health emergencies, customs clearance procedures, or unexpected logistics network peak periods. If your package does not arrive 3 days after the maximum estimated delivery window, you can reach out to our support team, and we will help you follow up the logistics status immediately.

3. Shipping Cost Standards

Our shipping fee rules are designed to be simple and customer-friendly, with no hidden additional charges:

All orders with a total value over €45 qualify for free standard shipping to the corresponding eligible shipping zones you are located in.
For orders under the €45 free shipping threshold, the flat standard shipping fee is €4.99 for domestic Canadian destinations, €7.99 for contiguous US destinations, and €12.99 for EU regional destinations.
Customers can choose to upgrade to expedited or priority tracked shipping at checkout by paying the corresponding extra fee, which will be clearly displayed on the payment page before you confirm the order.

For international cross-border orders delivered to the EU region, customers are responsible for paying any applicable local import duties, value-added taxes and customs clearance related fees that may be required by your local government regulations. We will clearly mark the actual value of your ordered travel items on the customs declaration form, and we cannot alter the declared value for any customs-related considerations.

4. Package Delivery And Issues Handling

All our shipped packages can be tracked in real time via the tracking link provided in your shipping notification email. Once the logistics system shows that the package has been marked as “delivered”, we recommend that you sign for the package in person, or check with your neighborhood front desk, local parcel locker, nearby postal collection point or trusted neighbors first if you have not received the package directly.

If your package is confirmed to be lost during transit by the logistics carrier, or you receive a package with damaged products caused by improper transit packaging, please contact our customer support team within 7 calendar days of the estimated delivery date. We will verify the situation with the logistics provider immediately, and arrange a free reshipment of your ordered items or process a corresponding solution for you, without requiring any extra cost from your side.

If you have any questions about our shipping services, you can reach out to us via email, phone or mail at 10 Navy Wharf Court, Unit 4110, Toronto, Ontario, M5V 3V2, Canada at any time, and our team will respond to your inquiry within 24 working hours.